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FAQ


General •  Payment •  Account •  Connection

^ topHow do I make a call ?

For detailed instructions, click here

^ topCan I forward my calls to other VoipGain users ?

Yes you can - the callforwarding option in the voip client (software you download from our website) works with phone numbers, but you can also enter a (VoipGain) user name.

^ topHow can VoipGain keep their rates so low ?

We always try to offer the best prices possible and VoipGain constantly aims to negotiate better deals with suppliers to pass this discount on to our customers ! By buying in bulk from major carriers and using state of the art technology VoipGain is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

^ topCan I call a destination not included in your country list ?

Unfortunately not. Only destinations which we are able to offer at discounted rates are included in our destinations list. Therefore, if the country you wish to call is not included in the list, we do not offer it yet. To stay informed of all new destinations and price deals please subscribe to our free newsletter.

^ topCan I get VoipGain in my favorite language?

In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.

^ topHow do I change the country in my invoice address ?

This is possible by logging in on the my account area and changing the county under 'personal details'. However changing the country from a European to a non-European country is not possible. In this case you would need to create a new account.

^ topWill I receive an invoice ?

You will not receive an invoice by post. All call specifications and costs can be seen on your account page on this website.